Self Service Portal

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You will find this on the top of your bill. Or Contact NI Water for details.

Please note that contacts submitted using the online form are not monitored outside of normal office hours, on public holidays or during weekends.

If you need to inform us about a matter that requires immediate attention, please contact our Contact Centre on 0345 8770030.

Otherwise, we aim to respond to contacts submitted using the online form within 10 working days.

If you want to write to us, please use the following address:

PO Box 1026
Belfast
BT1 9DJ