Self Service Portal

Septic Tank Desludge Request

1
2
3
4
5

Customer Details

Premise Details

Northern Ireland Water would also like to advise you of the following:

  • We offer a FREE desludging service every 12 months for domestic customers only.
  • A charge is applied to non-domestic customers and businesses.
  • We aim to carry out the service within 12 working days.
  • Please note, the service is NOT a full empty. We provide the removal of up to 4.5m³ (990 gallons) of sludge from the base of the tank. A level of sludge must be left to ensure continued functioning of the tank.
  • Our contractor will contact you before arrival to arrange access to the tank. Once the work is complete, a docket will be left to confirm attendance and the volume removed.
  • If you this is the first time you are making a desludge request we ask that you use the web chat functionality so we can provide you with the best experience.

NI Water would remind customers that children and animals should be kept well away from the septic tank before, during and after the desludging process.

Please note you will be charged for this Septic Tank Desludging request.

All domestic customers are entitled to one free request a year. Please contact customer service using our web chat functionality
We aim to complete all standard requests within 12 working days, and all urgent requests within 3 working days.

Do you wish to continue?
You currently have a request in process. We aim to complete all standard requests within 12 working days, and all urgent requests within 3 working days.
Too many desludge requests in a very short period of time. To make a new desludge request please wait 20 minutes.
We have no recorded septic tank desludge requests for the selected property. In order to facilitate this request, we ask that you use the web chat functionality so we can provide you with the best experience.